Terms of Service

Effective date: December 24, 2025

These Terms of Service ("Terms") govern your access to and use of the Stemora website, web application, apis and related services (collectively, the "Service"), operated by Stemora ("Stemora", "we", "us", or "our").

By creating an account, using the Service, or clicking "i agree" where that option is presented, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "your" will refer to that entity.

1. Eligibility and accounts

1.1 Minimum age. You may use the Service only if you are at least 18 years old and capable of forming a binding contract with us.

1.2 Account registration. To use the Service, you must create an account and provide accurate and complete information, including a valid email address. You agree to keep your account information current.

1.3 Account security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized access or use of your account.

1.4 Use on behalf of an organization. If you create an account for an organization, you are responsible for ensuring that only authorized individuals access the account and that they comply with these Terms.

2. Service description

2.1 What we provide. Stemora provides an online software service that uses machine learning models to process audio files, including audio source separation and generation of audio stems such as isolated vocals and instrumental tracks.

2.2 No guarantee of results. Audio processing is probabilistic and may not always produce the desired result. Output quality can vary based on input content and other technical factors. We do not guarantee any particular outcome or level of performance.

2.3 Changes to the Service. We may modify, suspend or discontinue any part of the Service at any time, including features, models and interfaces, with or without notice. If we make material changes to pricing or subscription terms, we will provide reasonable advance notice where feasible.

3. Subscriptions, billing and refunds

3.1 Subscription plans. Access to the Service is provided through subscription plans with different usage limits and prices ("Plans"). The current Plans and their limits are described on our website or within the application.

3.2 Billing. By subscribing to a Plan, you authorize us and our payment processor to charge you the fees associated with that Plan on a recurring basis, for example monthly. You must provide accurate and complete billing information.

3.3 Automatic renewal. Unless you cancel before the end of the then current billing period, your subscription will automatically renew for an additional period of the same length, and you authorize us to charge the applicable fees using your payment method on file.

3.4 Plan changes. You may upgrade or downgrade your Plan where supported. Plan changes may take effect immediately or at the start of the next billing cycle, as described at the time of the change.

3.5 Usage limits. Each Plan may include limits on concurrent jobs, jobs per period and gpu or compute time. We may block or throttle further use of the Service once you reach your Plan limits. We are not required to process additional jobs beyond those limits.

3.6 Refunds. Payments are generally non refundable, except where required by law or where we explicitly state otherwise in writing. If you believe you were charged in error, contact us at mark.moussa1234@gmail.com.

3.7 Taxes. Fees are exclusive of any taxes, duties or government charges. You are responsible for any applicable taxes associated with your purchase, excluding taxes based on our net income.

4. Permitted use and user responsibilities

4.1 Lawful use. You may use the Service only in compliance with these Terms and all applicable laws and regulations, including copyright and other intellectual property laws.

4.2 Content ownership. You retain any rights you hold in audio files and other content that you upload to the Service ("Input Content") and in the resulting processed files we generate for you ("Output Content"), subject to section 6 below.

4.3 Licenses you grant to us. Solely for the purpose of operating and improving the Service, you grant us a non exclusive, worldwide, royalty free, sublicensable license to process, store, transmit and otherwise use Input Content and Output Content as necessary to provide the Service to you, maintain backups, comply with law, and protect the security and integrity of the Service.

4.4 Prohibited content. You may not upload, process or distribute through the Service any content that infringes or violates the rights of others, is illegal or harmful, or contains malware or other harmful code.

4.5 Prohibited activities. You agree not to attempt to reverse engineer, decompile or extract the models, source code or algorithms used by the Service, circumvent usage limits or security measures, use the Service to build a competing product, or resell or sublicense the Service without our prior written consent.

5. Storage and data deletion

5.1 Temporary storage. Input Content and Output Content may be stored for a limited time on our infrastructure or third party storage providers to facilitate processing, download and troubleshooting. We may implement automated deletion policies that permanently delete content after a certain period or upon account deletion.

5.2 Backups. We may keep backup copies of data for a limited time as part of our disaster recovery procedures.

5.3 Your responsibility. You are responsible for maintaining your own copies and backups of Input Content and Output Content. We are not responsible for any loss or corruption of data.

6. Intellectual property

6.1 Our IP. The Service, including its software, models, algorithms, user interface, design, text, graphics and logos, is owned by Stemora or its licensors and is protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell or lease any part of the Service.

6.2 Feedback. If you provide feedback, suggestions or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty free license to use the Feedback for any purpose without compensation or obligation to you.

7. Third party services

The Service may rely on or integrate with third party services such as cloud infrastructure providers, storage providers and payment processors. Your use of those services may be subject to additional terms from those third parties. We are not responsible for any third party services acts or omissions.

8. Copyright and DMCA policy

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content available through the Service infringes your copyright, you may submit a notice following our DMCA Policy at /dmca-policy. We may remove or disable access to allegedly infringing content and may terminate accounts of repeat infringers.

9. Disclaimers

9.1 Service provided as is. The Service is provided on an as is and as available basis without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose and non infringement.

9.2 No guarantee of availability. We do not warrant that the Service will be uninterrupted, secure or error free, or that any Output Content will be accurate, free of artifacts or suitable for your intended use.

10. Limitation of liability

To the fullest extent permitted by law, Stemora and its owners, officers, employees, contractors and affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of or in connection with your use of the Service.

Our total liability for any claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid to us for the Service during the three months prior to the event giving rise to the claim, and (b) fifty us dollars (usd 50).

11. Indemnification

You agree to defend, indemnify and hold harmless Stemora and its owners, officers, employees, contractors and affiliates from and against any claims, damages, losses, liabilities, costs or expenses arising out of or related to your use of the Service, your Input Content or Output Content, your violation of these Terms, or your violation of any law or rights of any third party.

12. Termination

12.1 By you. You may cancel your subscription and stop using the Service at any time. Cancellation will take effect at the end of your current billing period, unless we state otherwise.

12.2 By us. We may suspend or terminate your access to the Service at any time, with or without notice, if we believe you have violated these Terms, created risk or possible legal exposure, failed to pay fees or for any other legitimate business reason.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Florida, and you and we consent to the personal jurisdiction and venue of those courts.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service, by email or by updating the Effective date above. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

15. Contact

If you have any questions about these Terms, you may contact us at:

Email: mark.moussa1234@gmail.com
Mailing address available upon request via support email