Privacy Policy
Effective date: December 24, 2025
Stemora ("Stemora", "we", "us", or "our") respects your privacy. This Privacy Policy describes how we collect, use and share information when you use our website and Service.
By using the Service, you agree to the collection and use of information in accordance with this Policy.
1. Information we collect
1.1 Account information. When you create an account, we collect information such as your name, email address, password (hashed) and subscription details.
1.2 Billing information. Payments are processed by third party processors such as Stripe. We do not store full payment card numbers. We may receive limited information related to billing status, such as the last four digits of a card, card brand and payment status.
1.3 Audio files and content. When you use the Service, you upload audio files and related content ("Input Content"), and we generate processed files ("Output Content"). These may be temporarily stored on our servers or on third party storage providers to provide the Service and allow you to download results.
1.4 Usage information. We collect information about how you access and use the Service, including ip address, browser type, device information, pages viewed, features used, timestamps and logs related to job submissions and processing.
1.5 Cookies and similar technologies. We use cookies and similar technologies to operate the Service, maintain sessions, remember preferences and understand usage. You may be able to control cookies through your browser settings, but certain features may not function properly if you disable them.
1.6 Communications. If you contact us by email or through support channels, we collect the information you provide, such as your contact details and the contents of your message.
2. How we use your information
2.1 To provide and maintain the Service. Including authenticating users, processing audio jobs, enforcing usage limits and providing support.
2.2 To improve and develop the Service. We analyze usage data and performance metrics to monitor reliability and security, optimize models and infrastructure and develop new features.
2.3 To communicate with you. We may send transactional emails such as account changes, subscription updates, security alerts and responses to your inquiries. You may opt out of certain non essential communications.
2.4 To protect our rights and comply with law. We may use information to detect, prevent and respond to fraud, abuse and security incidents, enforce our Terms of Service and comply with legal obligations.
3. Legal bases for processing
If you are in the european economic area, united kingdom or a similar jurisdiction, we process your personal data under one or more of the following legal bases: contract, legitimate interests, consent and legal obligation, as applicable.
4. How we share information
We do not sell your personal information.
4.1 Service providers. We share information with third party vendors that help us operate the Service, such as cloud hosting, storage, payment processors, analytics tools and email providers. These providers are authorized to use your information only as necessary to provide services to us.
4.2 Legal and safety. We may disclose information if we believe in good faith that it is necessary to comply with a law or legal request, protect the rights or safety of Stemora, our users or the public, or enforce our Terms.
4.3 Business transfers. If we are involved in a merger, acquisition, asset sale, financing or similar transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
5. Data retention
We retain account information for as long as your account is active and for a reasonable period afterward. Input Content and Output Content are retained for a limited time to provide the Service and to enable you to download results, and may be subject to automated deletion policies. Logs and usage data are retained for a period necessary to support operations, security and analytics, after which we may delete or anonymize the data.
6. Data security
We use commercially reasonable physical, technical and organizational measures to protect your information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
7. International transfers
We may process and store information on servers located in the united states and other countries. If you are located outside those regions, your information may therefore be transferred to jurisdictions that may not provide the same level of data protection as your home jurisdiction.
8. Your rights and choices
Depending on your location and subject to applicable law, you may have rights such as access, correction, deletion, restriction, objection and data portability. You can exercise some of these rights through your account settings or by contacting us at mark.moussa1234@gmail.com.
You can also control cookies through your browser settings, though some features may not work properly if cookies are disabled.
9. Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
10. Third party links
The Service may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
11. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service, by email or by updating the Effective date above. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Policy.
12. Contact us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
Email: mark.moussa1234@gmail.com
Mailing address available upon request via support email